SHIPPING & RETURNS

Overview

Welcome to Sleeper Studios. Thank you for supporting our first drop! Please read our policy carefully before placing your preorder.

Preorder Terms

  1. Preorder Process: All items in this drop are available for preorder only. This means that once you place your order, we will begin manufacturing the items specifically for you.
  2. Manufacturing Timeline: The manufacturing process may take 4-6 weeks. You will receive an email notification once your order has been shipped.

Refund Policy

  1. Non-Refundable During Manufacturing: Once your preorder is placed and the manufacturing process has begun, we do not accept cancellations or issue refunds. This is because each item is made to order based on your purchase.
  2. Refunds After Receipt: Refunds are only available under the following conditions and must be requested within 14 days of order fulfillment:
    • Size Issues: If the item does not fit, you may request a refund. Please ensure you check our size guide before ordering.
    • Quality Issues: If there is a defect in the quality of the item, you may request a refund. This includes any issues with the fabric, stitching, or overall construction of the item.

Refund Process

  1. Requesting a Refund: To request a refund, please contact our customer service team at sleeperstudios@gmail.com within 14 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
  2. Evaluation: Our team will evaluate your request and, if approved, will issue a refund to your original method of payment within 7-10 business days.
  3. Return Shipping: You may be required to return the item to us. If so, we will provide a prepaid shipping label.

Additional Information

  1. Shipping Costs: Original shipping costs are non-refundable unless the item received was incorrect or defective.
  2. Exchanges: We do not offer exchanges at this time. If you need a different size, please request a refund and place a new order for the correct size.

Contact Us

If you have any questions or concerns about our policy, please contact us at sleeperstudios@gmail.com.

Thank you for your understanding and support!